Policy Statement

In the course of our activities, we may be required to collect, store and process personal information about our customers and potential customers and others that we communicate with. The information, which may be held on paper or on a computer or other media, is subject to certain legal safeguards specified in the Data Protection Act 1998 (the “Act”) and other regulations which impose restrictions on how we may use that information. This policy sets out how we will handle this personal information.

What Information Do We Collect

When we collect personal information from you we will always explain the purpose for which we are collecting that information. If you buy any products from us, we will ask for information about you such as your name, address, contact details and other personal information. We may ask you to provide your credit card number or other financial information so that we can process your order. We may also ask you to provide sensitive personal information such as any medical conditions you suffer from. Please note that when you order goods and services from us we reserve the right to make enquiries about you for credit reference purposes.

If you enter into any of our competitions or promotions, we will ask for information about you, which will be made clear at the time you enter. We will also inform you of the purposes for which the information you provide may be used. We may receive personal information about you from other companies and organisations (for example, for marketing purposes) and we rely on these third parties to obtain your consent for us to use this information. We may also collect personal information from you when you use any of our websites. We may also collect anonymous information to help make your visit to our website more satisfying.

What Do We Do With Your Personal Information

We will only process your personal information fairly and lawfully and for the purpose for which it was first collected. The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed. We may share your personal information with other companies so that they can contact you with details of other products or services you may be interested in. We will only do this if you have agreed to this and where the companies agree to use your personal information for that purpose only. If you have agreed to receive information about products and services from another company and later decide not to you will need to contact that company yourself to let them know. You can of course ask us not to continue to provide your personal information to any more companies in future.

Your Rights

You have the right to request access to any personal information that we hold about you – this is called a “Subject Access Request”. If you wish to make such a request, you must write to us and enclose a cheque for £10 made payable to Craftmatic UK Limited and send it to Craftmatic UK, Ltd., Craftmatic House, Fyfield Wick, Abingdon, Oxon, OX13 5NF. You will need to include your full name and your full address. You have the right to ask us to amend any inaccurate personal information that we hold about you. If you wish to do so, please write to Craftmatic UK, Ltd., Craftmatic House, Fyfield Wick, Abingdon, Oxon, OX13 5NF. You may choose not to receive marketing information from us and, if you are already receiving such information from us, you can ask us to stop at any time. If you would like us not to call or write to you with details of products, services and special offers, please write to Craftmatic UK, Ltd., Craftmatic House, Fyfield Wick, Abingdon, Oxon, OX13 5NF.

Data Security

We take the protection of your personal information very seriously and have put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction. Personal data may only be transferred to a third-party data processor if he agrees to comply with those procedures and policies, or if he puts in place adequate measures himself.

Changes To This Policy

We may make changes to this policy from time to time. New policies will be published on our website.

Craftmatic UK, Ltd.

Craftmatic House
Fyfield Wick
Abingdon
Oxon
OX13 5NF